Remote control helps to increase efficiency of service desks and to improve customer satisfaction significantly.📌Note: The TeamViewer integration for Dynamics CRM will be supported only on the Microsoft Dynamics CRM supported browsers. The remote troubleshooting experience is improved by optimizing communication between users and Call Center staff. This allows you to:Create and join a support session directly from a CRM service caseRemotely control the customer’s deviceView and Manage TeamViewer Sessions in the TeamViewer Management ConsoleWith TeamViewer, you can easily create TeamViewer Service Cases and provide remote support right from your Dynamics CRM cases. For more information, please visit our website: TeamViewer integration for Dynamics CRM embeds TeamViewer remote control functionality into your CRM Service Cloud and On-premise environment.

They have to be purchased separately as AddOns.

GeneralPlease keep in mind that Integrations are not included in basic license packages. Microsoft Dynamics Integration - Installation and User Guide - TeamViewer Support

Teamviewer microsoft teams